These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("Customer" or "you") and AirGSM Holdings, Inc. and its affiliated entities (collectively "eSIMZone"). These Terms govern your use of our products, services, mobile application (the "App"), and website (the "Site" and collectively with the foregoing, the "Services").
These Terms are available on our website at www.eSIMZone.online. Any modifications to these Terms may only apply with an explicit written agreement between both parties.
End Customers: Individuals receiving services ordered by other eSIMZone account owners, for example, when transacting with a Business User, are also bound by these terms.
CUSTOMER ACKNOWLEDGEMENT: By clicking "I Agree", registering for an account, downloading the App, or using the Services, you acknowledge and agree to be bound by these Terms.
Customers are responsible for ensuring their device is eSIM-compatible and network-unlocked. Device compatibility depends on the carrier and country of origin; you must verify compatibility at checkout.
The list of compatible devices is regularly updated, and new devices may be added to our supported list. We recommend checking our compatibility guide before making a purchase.
eSIMZone offers multiple secure payment methods to accommodate our global customer base:
All payments are processed in US Dollars ($) or other currencies as specified during the transaction. Currency conversion rates are determined by your payment provider and may include additional fees.
All payment information is encrypted and processed securely through PCI-compliant payment gateways. We do not store your complete payment information on our servers.
For questions, clarifications, or support regarding these terms or our services, please contact us through the following channels:
Email: esimzonehelp@gmail.com
Phone: (+92) 331-5701354
Address: G-13, Islamabad, Isl 46000, Pakistan
Support Hours: 24/7 (Email responses within 24 hours)
To access certain features of our Services, you may be required to create an account with eSIMZone. You agree to provide accurate, current, and complete information during the registration process and to update such information if it changes.
eSIMZone is not responsible for any loss or damage arising from your failure to maintain the confidentiality of your account credentials. We reserve the right to suspend or terminate accounts that violate our security policies.
Your use of the Services is also governed by our Privacy Policy, which can be accessed here. By using the Services, you consent to the collection, use, and disclosure of your personal information as outlined in the Privacy Policy.
We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including GDPR for European users and other regional privacy regulations.
eSIMZone offers a limited refund policy for services related to eSIM activation. Refunds may be available under the following circumstances:
Refund Process: Refund requests must be made within 7 days of purchase and should include sufficient details for verification. To request a refund, please contact our support team at eSIMZonehelp@gmail.com with relevant details about your issue.
eSIMZone reserves the right to deny refund requests in cases of misuse or non-compliance with these Terms and Conditions.
You agree to use the Services only for lawful purposes and in accordance with these Terms and Conditions. You are prohibited from using the Services in any way that could damage, disable, overburden, or impair the operation of the Services, or interfere with other users' enjoyment of the Services.
eSIMZone reserves the right to suspend or terminate your account at any time for violation of these terms or illegal activity. We may also report illegal activities to appropriate authorities.
eSIMZone will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use or inability to use the Services. This includes any issues related to eSIM activation, device compatibility, network issues, or other technical errors.
In no event shall eSIMZone' total liability exceed the amount paid by the customer for the Services within the last six (6) months prior to the event giving rise to the liability.
Our liability is limited to the amount you paid for the specific service that caused the issue. We are not responsible for any indirect damages such as lost business opportunities, data loss, or other consequential damages.
All content, designs, logos, trademarks, and other intellectual property associated with eSIMZone and the Services are owned by or licensed to eSIMZone. This includes but is not limited to:
You may not use, copy, modify, or distribute any content from the Site or App without prior written consent from eSIMZone, except as expressly authorized under these Terms and Conditions.
The Services may contain links to third-party websites or services that are not owned or controlled by eSIMZone. eSIMZone does not assume responsibility for, and shall not be held liable for, the content, privacy policies, or practices of any third-party services.
You acknowledge and agree that eSIMZone is not responsible or liable for any damage or loss caused by the use of any third-party services or the reliance on any content, goods, or services available through such third-party services.
We recommend reviewing the terms and privacy policies of any third-party services you access through our platform.
By using eSIMZone services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.